Frequently Asked Questions

If you have progressed through a course, but it appears that your progress has not been saved (i.e. your course module is not flagged complete preventing progress to the next module, or overall course completion is not tracked), check the following:

1. If you are using Internet Explorer, try switching to Microsoft Edge, Google Chrome, or Firefox. These are recommended browsers for tapevents.mil.

2. Viewing and completing all course pages and interactions: Some course modules include user interactions and quiz questions that you must complete before advancing to the next module.  Be sure to select all user interactions and answer all quiz questions.

3.  If you are resuming one of the longer courses, it is possible an error has occurred due to a session timeout or internet connectivity issue. You can re-set the module and start again. To do this, click the Restart icon at the bottom of the page when you resume the course.

4. Be sure to click the Close/Exit button to ensure updates are saved properly when

5. If you are still unable to advance to the next module or complete the course, submit a Support help ticket at the following URL and the TAP technical support team will assist you: https://tapevents.mil/contactus

 

 

• Use the URL link that was included in the course registration email you received.

• If you do not have access to the registration confirmation email, you can re-register for the course and use the exact same registration details you used the first time you registrered.  

There are two ways to retrieve your course certificate:

• Download it from the email sent to your email inbox: A personalized certificate of completion is sent to the email address you used when you registered for the course. If you registered with your CAC, it is the email address associated with your CAC. Please allow up to 24 hours to receive your certificate from the time of course completion. Also check your spam/junk folder as notifications can sometimes be diverted here

• Return to the course registration form and re-enter your name and email address exactly as you did on your first visit to be prompted with a link to download your personalized certificate.  

This can occur if you have re-registered for a course multiple times (instead of accessing the email link in your registration email) or if your course session has timed out. To resolve this issue, clear your browser cache and cookies, restart your browser, and try again.  To ensure you are not re-registering for a course, always resume courses from the link in your registration email.

For information on clearing your browser cache and cookies, click here.

·        Some course modules include user interactions and quiz questions. Be sure to complete all required interactions and quiz questions to be able to complete the module and advance to the next one.

·        Try to set aside enough time to complete a course in a single sitting. If you need to stop in the middle of a course to continue later, be sure to click the Close/Exit link at the top of the course window to ensure your progress is saved correctly. Do not leave the course window open for a future session.

·        To come back and resume a course later, use the URL link that was included in the confirmation email you received when you registered.

·        After completing a course successfully, an email with a link to your completion certificate will be sent to you. Allow up to 24 hours for the email to be sent. If you do not see the certificate email after 24 hours, check your spam/junk folder.

Non-technical questions about events or courses?

·         If you are looking for a TAP curriculum course, contact your local TAP Center for guidance.

·         If you are looking for a course outside the TAP curriculum (Cyber, DSCA Phase 1, etc.), contact your leadership for guidance.

Technical questions about TAPevents.mil?

·         For all technical assistance with TAPevents.mil, click contact our Help Desk through our Help Desk Contact Form.